Michael Roberts
SPC, ICP-ATF, ICP-TAL, A+, Network+, Security+, MCP
Clayton, North Carolina
(910) 273-8385
mroberts@mroberts.us
Overview
High-performing technology sales and operations-management executive with expertise in building/optimizing organizational processes, maximizing customer value, and delivering the best business results in product and service operations worldwide.
Skilled strategist who transforms strategic plans into workable solutions and benchmarks performance against key operational targets/goals.
SAFe, ICAgile, Cisco, ComTIA and Microsoft certified with extensive scope of responsibility, proven success, and track record of delivering optimal results.
Work Experience
director of customer engagement
- Responsible for top line revenue for ASPE products and services, including a specific gross margin per product. Team exceeded sales goals for team by over $1M in second year with the company, and increased gross margin by 3x.
- Organized and managed a direct sales team of 10 individuals in 3 distinct job roles: Regional Training Advisors, National Account Managers, Enterprise Program Management. Reduced turnover and created culture of teamwork.
- Advised ASPE executive team members on product and service packages, marketing efforts, and conferences/events to maximize return on investments.
COO
- Started with the company in it’s infancy as a Tier 1 Technical Support rep and worked to managerial position within 1 year. Over the course of approx. 9 years became Customer Service Manager, Sales Manager, COO for a subsidiary (DigiVerge), VP of Operations, CIO and then COO for the remaining 10.
- Responsible for all technical and operational assets including sales, marketing, customer service and call center responsibilities, technical support, systems administration, network and systems engineering and application development.
- Technical organization serviced over 10,000 customers on a 24×7 basis for various technologies ranging from web servers and database servers to internet access and connectivity.
Developed partnerships with technology companies that provided services to AIT customers.
Technology Experience
VMware ESX/vSphere (10+ years), LAMP stack (10+ years), Citrix XenServer (6 years), VPN (10+ years), Cisco IOS (10+ years), LAN/WAN (10+ years), Cisco Call Manager (10+ years), Red Hat and CentOS Linux distributions (10+ years), Windows Server (10+ years), TCP/IP (10+ years), DNS (10+ years), General Networking (10+ years), Agile development methodology (10+ years), WordPress (10+ years), SMTP server troubleshooting (10+ years), NFS/NAS (10+ years), Perl (10+ years), PHP (10+ years), CSS (7 years), HTML (10+ years), CSS3/HTML5 (4 years), MySQL (10+ years), MS SQL (10+ years), PCI Compliance (10+ years), HIPAA Compliance (4 years), Microsoft Office (10+ years), Key Account Management (10+ years), KPI creation (10+ years), License management (10+ years), Contract negotiations (15 years), Internet marketing (10+ years), IoT (4 years), social media marketing (10+ years), Salesforce (4 years), SugarCRM (8 years), Marketo (2 years), API Integrations (9 years).
Education & Certifications
Methodist College
Now known as Methodist University
Bachelor of Science in Business Administration
Scaled Agile Framework
Certified SAFe® 4 Program Consultant (SPC)
ICAgile
Agile Talent (ICP-TAL)
Agile Team Facilitation (ICP-ATF)
CompTIA
A+, Network+, Security+
CompTIA ID COMP001005749395
Public Speaking
Wisconsin Business Analyst Development Day (WIBADD) – May 2019
Title: Mission to Mars: An Agile Adventure
IIBA Minneapolis/St. Paul Professional Development Day – April 2019
Title: Mission to Mars: An Agile Adventure
Southwestern Ohio Business Analyst Conference (SOBARC) – April 2019
Title: The Impact of DevOps on the Business Analyst
PMI Mid-Nebraska Chapter Professional Development Day – Nov 2018
Title: Mission to Mars: An Agile Adventure
IIBA Birmingham Chapter – Sep 2018
Title: Benefits of SAFe to the agile (or non-agile) enterprise
IIBA St. Louis Professional Development Day – Sep 2018
Title: Mission to Mars: An Agile Adventure
NCPMI Public Sector CoP – Apr 2018
Title: Agile in the Public Sector: Overcoming the Challenges
NCPMI Program Management Office CoP – Oct 2017
Title: Mapping Project Management to DevOps-style work flows
Along with approximately 35 direct client webinars, lunch and learns, etc.