Michael Roberts

SPC5, ICP-ATF, ICP-TAL, A+, Network+, Security+, MCP
Clayton, North Carolina
(910) 273-8385
mroberts@mroberts.us

Overview

IT industry professional with more than 22 years of experience in bringing technology and software to the marketplace. Cisco, ComTIA, Microsoft, SAFe and ICAgile certified with extensive scope of responsibility, Michael has a proven track record of delivering optimal results in high-growth environment and using data and technology to achieve goals. I enjoy speaking at events to showcase capabilities, working with clients to develop a solution to a business problem, and working with my coworkers to foster a true team environment that enables business.

Work Experience

ASPE Training, Inc. / Cprime, Inc.

Cary, NC

2/2017 – Present

director of customer engagement

Responsible for top line revenue for products and services, including a specific gross margin per product. Team exceeded sales goals for team by over $1M in second year with the company, and increased gross margin by 3x.
Organized and managed a direct sales team of up to 10 individuals in 3 distinct job roles: Regional Training Advisors, National Account Managers, and Enterprise Program Management. Reduced turnover and created culture of teamwork.
Advised executive team members on product and service packages, marketing efforts, and conferences/events to maximize return on investments.
Traveled extensively as a subject matter expert to conferences to show the company’s experience in the Agile, DevOps, Data Analysis, Project Management and Business Analysis training and consulting areas.
ASPE was acquired by Cprime in September 2019.

Advanced Internet Technologies

Fayetteville, NC

2/1998 – 2/2017

COO

Started with the company in it’s infancy as a Tier 1 Technical Support rep and worked to managerial position within 1 year. Over the course of approx. 9 years became Customer Service Manager, Sales Manager, COO for a subsidiary (DigiVerge), VP of Operations, CIO and then COO for the remaining 10.
Responsible for all technical and operational assets including sales, marketing, customer service and call center responsibilities, technical support, systems administration, network and systems engineering and application development.
Technical organization serviced over 10,000 customers on a 24×7 basis for various technologies ranging from web servers and database servers to internet access and connectivity.
Developed partnerships with technology companies that provided services to AIT customers.

Technology Experience

VMware ESX/vSphere (10+ years), LAMP stack (10+ years), Citrix XenServer (6 years), VPN (10+ years), Cisco IOS (10+ years), LAN/WAN (10+ years), Cisco Call Manager (10+ years), Red Hat and CentOS Linux distributions (10+ years), Windows Server (10+ years), TCP/IP (10+ years), DNS (10+ years), General Networking (10+ years), Agile development methodology (10+ years), WordPress (10+ years), SMTP server troubleshooting (10+ years), NFS/NAS (10+ years), Perl (10+ years), PHP (10+ years), CSS (7 years), HTML (10+ years), CSS3/HTML5 (4 years), MySQL (10+ years), MS SQL (10+ years), PCI Compliance (10+ years), HIPAA Compliance (4 years), Microsoft Office (10+ years), Key Account Management (10+ years), KPI creation (10+ years), License management (10+ years), Contract negotiations (15 years), Internet marketing (10+ years), IoT (4 years), social media marketing (10+ years), Salesforce (4 years), SugarCRM (8 years), Marketo (2 years), API Integrations (9 years), Scaled Agile Framework (2 years)

Education & Certifications

Methodist College

Now known as Methodist University

Bachelor of Science in Business Administration

1994-1998

Scaled Agile Framework

Certified SAFe® 5 program Consultant (SPC)

2018-Present

ICAgile

Agile Talent (ICP-TAL)

Agile Team Facilitation (ICP-ATF)

2018-Present

Microsoft

Microsoft Certified Professional (MCP)

MCPID 3628074

2014-Present

CompTIA

A+, Network+, Security+

CompTIA ID COMP001005749395

2008-Present