Michael Roberts

SPC, ICP-ATF, ICP-TAL, A+, Network+, Security+, MCP
Clayton, North Carolina
(910) 273-8385
mroberts@mroberts.us

Overview

High-performing technology sales and operations-management executive with expertise in building/optimizing organizational processes, maximizing customer value, and delivering the best business results in product and service operations worldwide.

 

Skilled strategist who transforms strategic plans into workable solutions and benchmarks performance against key operational targets/goals.

SAFe, ICAgile, Cisco, ComTIA and Microsoft certified with extensive scope of responsibility, proven success, and track record of delivering optimal results.

Work Experience

ASPE

Cary, NC

2/2017 – Present

 

director of customer engagement

  • Responsible for top line revenue for ASPE products and services, including a specific gross margin per product. Team exceeded sales goals for team by over $1M in second year with the company, and increased gross margin by 3x.
  • Organized and managed a direct sales team of 10 individuals in 3 distinct job roles: Regional Training Advisors, National Account Managers, Enterprise Program Management. Reduced turnover and created culture of teamwork.
  • Advised ASPE executive team members on product and service packages, marketing efforts, and conferences/events to maximize return on investments.

Advanced Internet Technologies

Fayetteville, NC

 

2/1998 – 2/2017

COO

  • Started with the company in it’s infancy as a Tier 1 Technical Support rep and worked to managerial position within 1 year. Over the course of approx. 9 years became Customer Service Manager, Sales Manager, COO for a subsidiary (DigiVerge), VP of Operations, CIO and then COO for the remaining 10.
  • Responsible for all technical and operational assets including sales, marketing, customer service and call center responsibilities, technical support, systems administration, network and systems engineering and application development.
  • Technical organization serviced over 10,000 customers on a 24×7 basis for various technologies ranging from web servers and database servers to internet access and connectivity.
    Developed partnerships with technology companies that provided services to AIT customers.

Technology Experience

VMware ESX/vSphere (10+ years), LAMP stack (10+ years), Citrix XenServer (6 years), VPN (10+ years), Cisco IOS (10+ years), LAN/WAN (10+ years), Cisco Call Manager (10+ years), Red Hat and CentOS Linux distributions (10+ years), Windows Server (10+ years), TCP/IP (10+ years), DNS (10+ years), General Networking (10+ years), Agile development methodology (10+ years), WordPress (10+ years), SMTP server troubleshooting (10+ years), NFS/NAS (10+ years), Perl (10+ years), PHP (10+ years), CSS (7 years), HTML (10+ years), CSS3/HTML5 (4 years), MySQL (10+ years), MS SQL (10+ years), PCI Compliance (10+ years), HIPAA Compliance (4 years), Microsoft Office (10+ years), Key Account Management (10+ years), KPI creation (10+ years), License management (10+ years), Contract negotiations (15 years), Internet marketing (10+ years), IoT (4 years), social media marketing (10+ years), Salesforce (4 years), SugarCRM (8 years), Marketo (2 years), API Integrations (9 years).

Education & Certifications

Methodist College

Now known as Methodist University

Bachelor of Science in Business Administration

1994-1998

Scaled Agile Framework

Certified SAFe® 4 Program Consultant (SPC)

2018-Present

ICAgile

Agile Talent (ICP-TAL)

Agile Team Facilitation (ICP-ATF)

2018-Present

Microsoft

Microsoft Certified Professional (MCP)

MCPID 3628074

2014-Present

CompTIA

A+, Network+, Security+

CompTIA ID COMP001005749395

2008-Present

Public Speaking

Wisconsin Business Analyst Development Day (WIBADD) – May 2019

Title: Mission to Mars: An Agile Adventure

IIBA Minneapolis/St. Paul Professional Development Day – April 2019

Title: Mission to Mars: An Agile Adventure

Southwestern Ohio Business Analyst Conference (SOBARC) – April 2019

Title: The Impact of DevOps on the Business Analyst

PMI Mid-Nebraska Chapter Professional Development Day – Nov 2018

Title: Mission to Mars: An Agile Adventure

IIBA Birmingham Chapter – Sep 2018

Title: Benefits of SAFe to the agile (or non-agile) enterprise

IIBA St. Louis Professional Development Day – Sep 2018

Title: Mission to Mars: An Agile Adventure

NCPMI Public Sector CoP – Apr 2018

Title: Agile in the Public Sector: Overcoming the Challenges

NCPMI Program Management Office CoP – Oct 2017

Title: Mapping Project Management to DevOps-style work flows

Along with approximately 35 direct client webinars, lunch and learns, etc.

Get In Touch

Let’s Chat!

(910) 273-8385

mroberts@mroberts.us